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Holiday Inn is a large hotel chain which was established in 1952 in Memphis, after its founder Kemmons Wilson decided to change the situation with the roadside motels, poor in quality and inconsistent. Holiday Inn hotels are located mostly near the largest highways because according to the original idea of the founder of the chain the hotel should be readily accessible to road travelers. These hotels provide accommodation at average prices. Now Holiday Inns are owned by InterContinental Hotels Group. The standards of the company are: cleanness, predictability, family-friendly attitude. There are high-rise plaza hotels and low-rise hotels, mostly all of them have pool, gym and the rooms are cozy and comfortable. Please try to contact Holiday Inn Customer Service directly prior to posting any complaints on this site.

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Holiday Inn Reviews

Anonymous
Holiday Inn LILLE, FRANCE
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

RESERVED A ROOM AT HOLIDAY INN HOTEL ROOM IN LILLE, FRANCE RECENTLY. WOULD HAVE LIKED A FLEXIBLE OPTION FOR DATES THAT I'VE CHOSEN, AS THERE IS A CHANCE THAT I MIGHT NOT MAKE THE ...

#316236
May 03, 2012
33

Oconster
Holiday Inn - ZERO customer service
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

So here's how it went down, I had to book a room at the Holiday Inn Farmington Hills MI. I was unable to get on a computer so I used my cell phone. I selected the room I need...

#315061
Apr 27, 2012
78

Jezabelle
Holiday Inn Long Beach Downtown
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Stole my money because I left after paying multiple nights upfront. Sleazy motel under a hotel name. Corrupt management who tries to censor all online reviews so that only the posi...

#310574
Apr 07, 2012
103

AbAb
Holiday Inn Hotel Downtown Chicago
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I came yesterday to Holiday Inn Hotel Downtown Chicago , 506 West Harrison Street , they told me that they will charge me 35 $ for the parking , i accepted that at the first becaus...

#310532
Apr 07, 2012
118

Cherylsw...
Holiday Inn Express is a rip-off
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

It seem Holiday Inn Express has come up with a way to "trick" people into buying rooms that are non-refundable and non-changeable. I guess they are trying to copy the airlines. S...

#308585
Mar 29, 2012
128

Nifer90
Holiday Inn - A bad choice for a hotel!
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I live near this hotel but booked a room just to be able to use the indoor pool for a small (6 kids) birthday for my son.(The kids were not spending the night-just swimming...

#307519
Mar 25, 2012
134

Anonymous
Holiday Inn - Didnt provide what they said they would.
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

1.We paid more for a hotel that has a pool and hot tub, but upon our arrival we were told it wasn't open due to maintenance.2. The staff led us to believe that they have ...

#302143
Mar 04, 2012
93

Janille
Holiday Inn - Terminated for no reason.
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I was wrongfully terminated from work due to health issues. I terminated for leaving work regardless of diagnose to sinus infection and vomiting at work. I came in early that day e...

#300288
Feb 26, 2012
162

Anonymous
Holiday Inn - Bed bugs
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

We didn't realize it at first but after staying there for two days and going home after our tournament we had unwanted guest.This also infested our house.We called and Rich ***...

#300265
Feb 26, 2012
155

Anonymous
Holiday Inn Express, Albany, NY
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Hotel had no hot water on Tuesday, January 31. Shaving and showering in cold water in cold weather is not any fun. The chief engineer blamed it on everyone showering at once, but ...

#297659
Feb 16, 2012
125

Anonymous
Holiday Inn - Priority Club problems
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

My wife has attempted to contact the St. Catharines Ontario Holiday Inn repeatedly by e-mail and phone for ten days regarding an issue with our stay February 3 and 4 2012 and an on...

#297437
Feb 15, 2012
168

Johnocoo...
Holiday Inn - Priority Club SCAM
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I attempted to book a room at a Holiday Inn Express in Kerrville, Texas, using Holiday Inn's website. I had some 19000 points in my PriorityClub account but needed 20,000 for a fr...

#297075
Feb 14, 2012
252

Anonymous
Holiday Inn - Tiny pillows
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

You don;t have normal pillows, just these tiny things that are too small for a normal adult!! This is the tyranny of form over function. Pillows designed by a designer who clearly...

#295820
Feb 09, 2012
176

Bozo
Holiday Inn - “Ghost” clerk wrote horrific letter to man’s job and got him fired… “
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Don't you think that if you are going to write a nasty, terrible letter to one of your guests companies about them that you would get the right name with the right person who y...

#293986
Feb 02, 2012
201

Jonny5
Holiday Inn - Poorly managed
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Daisy Snow the general manager of the holiday inn express in hinesville, ga does not practice ETHICAL HIRING PRACTICES AND WILL NOW BE TURNED IN TO THE EEOC. HER EMPLOYEES HATE HE...

#290556
Jan 20, 2012
109

Anonymous
£500 for an indifferent night in Holiday Inn
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

My colleague had booked a room in the Holiday Inn at Brentford in the UK for one night. He did so online. He thought that he may need another room for another colleague. 24 hours b...

#290480
Jan 20, 2012
207

Jaberwoki
Holiday Inn express phila pa
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

After a miserable experience at this hotel, I called their p.r. They were as unpleasant as the hotel was.I recommend NOT giving them your business!!!! hotel was dirty,...

#289859
Jan 18, 2012
106

Normajsi...
Holiday Inn Resort, Wrightsville Beach, N.C.
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

My daughters and I stayed at the Holiday Inn Resort in Wrghtsville Beach, N.C. On Dec. 23-26. Our complaint is, the security of this place, We had seen a man early in the mor...

#286346
Jan 04, 2012
189

Anonymous
Holiday Inn - BEWARE OF DEPOSIT SCAM
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

A 2 NIGHT RESERVATION WAS BOOKED THROUGH THE INTERNATIONAL NUMBER. WE WERE TOLD TO "GUARANTEE" THE ROOM A DEPOSIT HAD TO BE PAID IN FULL. THE PAYMENT WAS MADE BY CREDIT CARD . OVER...

#284019
Dec 26, 2011
264

Jaberwoki
Holiday Inn express philadelphia
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Hotel is dirty, staff was rude, parking was impossible. And they charged more than agreed upon on line.I am a respected older business woman who has stayed many place...

#282430
Dec 18, 2011
145

Anonymous
Holiday Inn - Drug Addict
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I am writing this complaint as an employee of the Holiday Express Inn in Weston, WV. Granted that the people of WV are notorious for pill addiction as well as other illegal substan...

#281689
Dec 15, 2011
342

Anonymous
Holiday Inn - Children injured in the pool and we were blamed!
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

My stay at the Holiday Inn Express hotel in Picayune, MS was one of the worst hotel customer experiences ever—a paying customer should never be treated the way myself, my family ...

#275991
Nov 19, 2011
273

Kimberly...
Holiday Inn - Double charging and not reversing charges
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

I recently stayed at this hotel. I was charged for two rooms. I called and explained that I only rented one room and was told that they were not able to reverse charges only the ...

#274694
Nov 13, 2011
156

Anonymous
Holiday Inn - Not a good stay
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

We stayed at the holiday inn at winchester for 1 night. the water was luke warm so we did not bother with a bath. 1 of the pillow cases was dirty. the plates w...

#270366
Oct 25, 2011
122

Trixter#1
Poor customer service at Holiday Inn SanDiego, Ca
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Good Morning,I stayed on Oct 2-6, very disappointed in the care given inthis hotel. Room are not up to standard, very noisy, garbage left in thehallways for...

#269335
Oct 20, 2011
113

Notfornu...
Beware of Holiday Inn Reservation Scam
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

As I have hundreds of times before, I booked a room at a Holiday Inn (this one in Phoenix) via the HI site. I selected a room with one of the lowest rates, added my credit card fo...

#267522
Oct 11, 2011
487

Anonymous
Holiday Inn - Discrimination
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

During the check in process the representative assisting me ask my reason for the stay since I live in the same town. I why she needed to know and she responded that they don't ren...

#264291
Sep 26, 2011
237

Anonymous
Holiday Inn - Euthanase Cat or lose full cost of prepaid room?
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

My mother and I were due to stay at Fisherman's Wharf on the final portion of a much waited for trip. I (stupidly) prepaid the room at a cost of six hundred pounds for 3 nights. ...

#264049
Sep 25, 2011
200

Anonymous
Holiday Inn Darwin don't stay here
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Drove hundreds of km's (on a Sunday), my wife was not well, lost my wallet, had already paid for two nights of accommodation, have stayed here before, couldn't access bank...

#255374
Aug 14, 2011
213

Anonymous
Holiday Inn - Ignore reservation rates @HI Indianapolis
5.0 Three Ravinia Drive AtlantaGeorgia30346 1 888 HOLIDAY 1 888 465 4329 http://www.holidayinn.com/brand/hi/us/en/customercare.html

Avoid the downtown Indianapolis Holiday Inn. When I got my bill, they charged me $10/night (plus tax) more than my reservation rate. I had a printout of my reservation and pointe...

#254295
Aug 09, 2011
183
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Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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