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1.6 Based on 20 reviews
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  • Customers like
    • Breakfast was great 2
    • Nothing special 1
    • Swimming pool 1
  • Customers don't like
    • Cleanliness 2
    • Personnel very inconsiderate 2
    • Promises not kept 2
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Reservation made by my son for a cruise from Galveston, had to cancel the cruise due to reasons beyond my control. Royal Caribbean and Southwest had no issue returning my money. I'm told by Holiday Inn this is a non refundable rate of 335.00 in which they have already charged me and my reservation is not until June 4th, 2016 - they offer no credit towards another Holiday Inn, no refund, Nothing. Will not give owner or general manager name or... Read more

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my daughter is very sick and are not able to take the trip. I need to cancel this program and was told I could not I have lost money and will not be signing up for anything else online again it is a ripoff. Read more

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Requested an early check in they told me 130, came at 130 basically told me who the *** do you think you are come back at 3 o'clock ***. Unacceptable

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Called front desk to ask if there is a master remote or some way to adjust brightness on tv. They send a security guard to play with remote and TV, nothing I haven't done already. I get a phone call from a front desk clerk named Rainey and I am told they don't know what to do and if I don't like it she will check me out and and I can go find somewhere else to stay but all rooms in area are full. She says holiday inn will do nothing for me... Read more

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My wife and I stayed here for 4 days back in July. My car sustained damage from the mowing company hired by the hotel. The hotel manager asked me to get a quote, which I did, and took most of my Saturday morning to do. Repeated calls and even a certified letter to the parent company have been ignored for less than $100 in damages. A post in Yelp was answered by IHG – the parent of Holiday Inn. After they tried several times to convince the hotel... Read more

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stayed at the holiday in (airport location Shreveport La.) on 10/17/15 and at approx. 11:00 pm someone knocked on the door and attempted to force there way into my room. i was able to force them out and lock the door. the keyed entry point at the exterior of the building were not operational, and this location is in poor condition. stay here at your own risk. the only reason i opened the door is that i was expecting my daughter back from... Read more

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I'm very disappointment with holiday inn express staff, I was giving a bath room for a disable person, I didn't request this room, it was giving with out my authorization, at the present moment I'm not a happy person. The rate was high for the errors they did. They should be on shame on you news report. I would not rent a room again.

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I BOOKED A ROOM FOR TWO WITH A KING SIZE BED FOR OCT 6 & 7 AND CHECK OUT ON THE 8TH. APPROXIMATELY ONE LATER WE DECIDED TO GAO AND VISIT OUR DAUGHTER IN VICTOR , NEW YORK. I TRIED TO CANCEL AND WAS TOLD I WOULD BE CHARGED HALF OF THE FEE WHIH WOULD COME TO $ 216.33 AND ON THE RESERVATION IT STATED CANCELLATIONS FREE. MY WIFE AND I ARE RETIRED AND WE TRAVEL ALOT AND WE USUALLY STAY AT HOLIDAY INN EXPRESS OR HOLIDAY IN.WE NEED TO GET THIS... Read more

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spent a night at your location in Terre Haute Indiana...young gal working was rude after checking in an telling her I had knee surgery an I needed very little walking got a great location until I used my key card did not work..had to walk with all my stuff to front desk an she said rudely well it works a older lady said she would go back to the room an had to walk all the way back with all my loaded stuff no offer of help an confirmed it does... Read more

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Just returned from a stay at the Holiday Inn on Route 72 in Manahawkin NJ only to find that the bug bites on my legs and arms that are also on my Husband's and my Grandchilrens body are in fact BED BUG bites. The medi walk-in center gave us ointment and antibotics but this is just not acceptable. We have always stayed in Holiday Inn for all our vactions since my Children were little will NEVER stay at one again. If you plan a trip to this area... Read more

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