Holiday Inn Complaints and Reviews

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Holiday Inn
Main address: Three Ravinia Drive 30346 Atlanta Georgia
1 888 HOLIDAY 1 888 465 4329, , http://www.holidayinn.com/content/brand/hi/us/en/customercare/ccforms.html
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  • Dec 15, 2013
  • Cafes and Restaurants
  • Shreveport, Louisiana
  • Room Service
  • 5
  • 5
  • 56

I ordered room service at 5:50 pm , the staff stated it would take 20 minutes to get to my room. We got the food , and set up to eat . The food was horrible . I called the kitchen at 6:36 pm. The staff claimed I waited to long to file the complaint , and was very rude. I went to the front desk to ask for a manager , and they call the cook. Since when is a cook a hotel general manager ? She lied... Read more

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  • Nov 29, 2013
  • Hotels and Resorts
  • Hotel Booking Refund
  • 2
  • 2
  • 43

We booked a 5 days room @ holiday inn in Jupiter, FL weeks in advanced for the Veteran's Memorial holiday weekend. 3 days before our scheduled trip and holiday, a member of our traveling party became ill with the flu and cold; a day before the scheduled arrival, we contacted the hotel via chat/web. After a few exchanges of information and explanation for the cancellation and request of credit... Read more

Was this review helpful? 1 2

     

  • Aug 02, 2013
  • Hotels and Resorts
  • Ponce, Puerto Rico
  • Living Conditions
  • 26

Awful. First a list of what they don't have : hot water, competent staff, modern amenities, decent food, and a clue of how to run a hotel. Now for the long story: We "stayed" here for three hours. Arriving exhausted after a flight to San Juan and a long drive to Ponce we were starving and all wanted showers. We ordered room service, not expecting miracles but maybe a hot decent meal. NO SUCH... Read more

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  • Jul 30, 2013
  • Hotels and Resorts
  • Room Booking
  • 31

I booked a room at Holiday Inn on Greenwich Rd in Virgina Beach for July 26-29. We were with a cheerleading group there for National Competition. We arrived at the hotel around 2:00 p.m. only to find out that they cancelled my room and 3 other people out of our groups rooms. The excuse was that they ran our debit card the day before we checked in and it didn't go through which was a lie... Read more

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  • Jul 26, 2013
  • Hotels and Resorts
  • Room Cancellation
  • 36

I made room reservation on June 20,2013 for June 27,2013 at Holiday Inn at 1944 Cedar Creek Rd. @I-95, Fayetteville, NC. On June 21 I had to cancel because of emergency at home. Tried to cancel thorough the web page but it would not take cancellation. Then I called the front desk of the hotel, representative said that since there is no charge to my credit charge, there was no question of giving... Read more

Was this review helpful? 0 1

     

  • Jul 04, 2013
  • Hotels and Resorts
  • Myrtle Beach, South Carolina
  • Club Vacation
  • 35

Signed up for a club vacation at Myrtle Beach. Reservations were wrong, we were in a different room everyday. Called them and they were not accommodating at all. Charged us 75 a night extra after the reservations were already paid for. Representative was rude and offered nothing for their mistake. My husband previously stayed in their hotels at least 5 nights a month on business. ... Read more

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  • Jun 10, 2013
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Points
  • 42

WARNING! I just used tried to use points for the first time, but when I had to cancel late because of weather issues and flight problems, I was told I would be charged for one night's stay even though I was cancelling a FREE stay! When I questioned this completely illogical policy, everyone (I talked to numerous people) just kept repeating that it was in their "terms." When I told them that I... Read more

Was this review helpful? 0 1

     

  • Jun 06, 2013
  • Hotels and Resorts
  • Austin, Texas
  • Hotels
  • 52

I can't believe that Holiday Inn would be so petty to lose a long time customer over $235.22. I made a reservation online as I have done many times, and apparently missed the default option selected that is this Book Early & Save - Advance Purchase. I had to cancel the reservation. Apparently this default setting (no doubt a ploy to catch unsuspecting customers and not lose any money) is a... Read more

Was this review helpful? 1 1

     

  • May 29, 2013
  • Hotels and Resorts
  • Refund
  • 37

I made plans to go to wedding in Stockbridge,Ga and stay in Holiday inn. My brother had a strock Wed. before my trip. I called to cancel on that day. Even though my stay was to be on that Sat. and I cancelled 3 days before, I could not get a refund. They gave me a number to call which was the comprate office. Of course they showed or wanted me to believe that they were caring.But they were not.... Read more

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  • Apr 15, 2013
  • Hotels and Resorts
  • Ruidoso, New Mexico
  • 1
  • 1
  • 68

I made reservation for dec 31, 2012, i call the motel to cancel my reservation due to my husband being sick. The hotel manager said she could not due to the time, i advised her not to cancel at that time. I called the main holiday inn central, and the clerk their advised me to keep from losing my money to reschedule so that is what i did. I reschedule for dec 2013 and i asked the clerk if i... Read more

Was this review helpful? 0 2
 
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