• Jul 07
  • Hotels and Resorts
  • Hinesville, Georgia
  • One Night Stay
  • 27
  • REVIEW RATING 4/5

I made reservations for a one night stay two-three weeks in advance. I called the hotel directly to make the reservations. The clerk made my reservations for two nights and I was totally unaware of this mistake. To my surprise I called to verify my reservation before I left home, and was told that I was a now show and billed $113.12 and on top of that I had no reservations for the night I... Read more

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  • Dec 18, 2013
  • Hotels and Resorts
  • Unionville, Ontario
  • Leaking Roof
  • 15
  • REVIEW RATING 4/5

I had to stay a night at this hotel. It was raining hard and the roof was leaking. I was very wet when I woke up in the morning. I was also tired so I did not want to do anything about it. In the morning I went to inform the manager about this thinking that she did not know. She said yeah the roof does leak. She apologized for it, which made me less angry since she apologized for it. I... Read more

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  • Dec 15, 2013
  • Cafes and Restaurants
  • Shreveport, Louisiana
  • Room Service
  • 5
  • 5
  • 57
  • REVIEW RATING 4/5

I ordered room service at 5:50 pm , the staff stated it would take 20 minutes to get to my room. We got the food , and set up to eat . The food was horrible . I called the kitchen at 6:36 pm. The staff claimed I waited to long to file the complaint , and was very rude. I went to the front desk to ask for a manager , and they call the cook. Since when is a cook a hotel general manager ? She lied... Read more

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  • Nov 29, 2013
  • Hotels and Resorts
  • Hotel Booking Refund
  • 2
  • 2
  • 44
  • REVIEW RATING 3/5

We booked a 5 days room @ holiday inn in Jupiter, FL weeks in advanced for the Veteran's Memorial holiday weekend. 3 days before our scheduled trip and holiday, a member of our traveling party became ill with the flu and cold; a day before the scheduled arrival, we contacted the hotel via chat/web. After a few exchanges of information and explanation for the cancellation and request of credit... Read more

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  • Aug 02, 2013
  • Hotels and Resorts
  • Ponce, Puerto Rico
  • Living Conditions
  • 26
  • REVIEW RATING 4/5

Awful. First a list of what they don't have : hot water, competent staff, modern amenities, decent food, and a clue of how to run a hotel. Now for the long story: We "stayed" here for three hours. Arriving exhausted after a flight to San Juan and a long drive to Ponce we were starving and all wanted showers. We ordered room service, not expecting miracles but maybe a hot decent meal. NO SUCH... Read more

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  • Jul 30, 2013
  • Hotels and Resorts
  • Room Booking
  • 31
  • REVIEW RATING 4/5

I booked a room at Holiday Inn on Greenwich Rd in Virgina Beach for July 26-29. We were with a cheerleading group there for National Competition. We arrived at the hotel around 2:00 p.m. only to find out that they cancelled my room and 3 other people out of our groups rooms. The excuse was that they ran our debit card the day before we checked in and it didn't go through which was a lie... Read more

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  • Jul 26, 2013
  • Hotels and Resorts
  • Room Cancellation
  • 37
  • REVIEW RATING 2/5

I made room reservation on June 20,2013 for June 27,2013 at Holiday Inn at 1944 Cedar Creek Rd. @I-95, Fayetteville, NC. On June 21 I had to cancel because of emergency at home. Tried to cancel thorough the web page but it would not take cancellation. Then I called the front desk of the hotel, representative said that since there is no charge to my credit charge, there was no question of giving... Read more

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  • Jul 04, 2013
  • Hotels and Resorts
  • Myrtle Beach, South Carolina
  • Club Vacation
  • 37
  • REVIEW RATING 2/5

Signed up for a club vacation at Myrtle Beach. Reservations were wrong, we were in a different room everyday. Called them and they were not accommodating at all. Charged us 75 a night extra after the reservations were already paid for. Representative was rude and offered nothing for their mistake. My husband previously stayed in their hotels at least 5 nights a month on business. ... Read more

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  • Jun 10, 2013
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Points
  • 42
  • REVIEW RATING 2/5

WARNING! I just used tried to use points for the first time, but when I had to cancel late because of weather issues and flight problems, I was told I would be charged for one night's stay even though I was cancelling a FREE stay! When I questioned this completely illogical policy, everyone (I talked to numerous people) just kept repeating that it was in their "terms." When I told them that I... Read more

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  • Jun 06, 2013
  • Hotels and Resorts
  • Austin, Texas
  • Hotels
  • 53
  • REVIEW RATING 4/5

I can't believe that Holiday Inn would be so petty to lose a long time customer over $235.22. I made a reservation online as I have done many times, and apparently missed the default option selected that is this Book Early & Save - Advance Purchase. I had to cancel the reservation. Apparently this default setting (no doubt a ploy to catch unsuspecting customers and not lose any money) is a... Read more

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