Holiday Inn Complaints and Reviews

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Holiday Inn
Main address: Three Ravinia Drive 30346 Atlanta Georgia
1 888 HOLIDAY 1 888 465 4329, , http://www.holidayinn.com/content/brand/hi/us/en/customercare/ccforms.html
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  • Jul 26, 2013
  • Hotels and Resorts
  • Room Cancellation
  • 32

I made room reservation on June 20,2013 for June 27,2013 at Holiday Inn at 1944 Cedar Creek Rd. @I-95, Fayetteville, NC. On June 21 I had to cancel because of emergency at home. Tried to cancel thorough the web page but it would not take cancellation. Then I called the front desk of the hotel, representative said that since there is no charge to my credit charge, there was no question of giving... Read more

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  • Jul 04, 2013
  • Hotels and Resorts
  • Myrtle Beach, South Carolina
  • Club Vacation
  • 23

Signed up for a club vacation at Myrtle Beach. Reservations were wrong, we were in a different room everyday. Called them and they were not accommodating at all. Charged us 75 a night extra after the reservations were already paid for. Representative was rude and offered nothing for their mistake. My husband previously stayed in their hotels at least 5 nights a month on business. ... Read more

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  • Jun 10, 2013
  • Hotels and Resorts
  • Philadelphia, Pennsylvania
  • Points
  • 36

WARNING! I just used tried to use points for the first time, but when I had to cancel late because of weather issues and flight problems, I was told I would be charged for one night's stay even though I was cancelling a FREE stay! When I questioned this completely illogical policy, everyone (I talked to numerous people) just kept repeating that it was in their "terms." When I told them that I... Read more

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  • Jun 06, 2013
  • Hotels and Resorts
  • Austin, Texas
  • Hotels
  • 39

I can't believe that Holiday Inn would be so petty to lose a long time customer over $235.22. I made a reservation online as I have done many times, and apparently missed the default option selected that is this Book Early & Save - Advance Purchase. I had to cancel the reservation. Apparently this default setting (no doubt a ploy to catch unsuspecting customers and not lose any money) is a... Read more

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  • May 29, 2013
  • Hotels and Resorts
  • Refund
  • 33

I made plans to go to wedding in Stockbridge,Ga and stay in Holiday inn. My brother had a strock Wed. before my trip. I called to cancel on that day. Even though my stay was to be on that Sat. and I cancelled 3 days before, I could not get a refund. They gave me a number to call which was the comprate office. Of course they showed or wanted me to believe that they were caring.But they were not.... Read more

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  • Apr 15, 2013
  • Hotels and Resorts
  • Ruidoso, New Mexico
  • 1
  • 1
  • 64

I made reservation for dec 31, 2012, i call the motel to cancel my reservation due to my husband being sick. The hotel manager said she could not due to the time, i advised her not to cancel at that time. I called the main holiday inn central, and the clerk their advised me to keep from losing my money to reschedule so that is what i did. I reschedule for dec 2013 and i asked the clerk if i... Read more

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  • Mar 30, 2013
  • Hotels and Resorts
  • Columbus, Ohio
  • Holiday Inn Express
  • 94

I recently was planning a trip to Columbus, OH for the first time to visit OSU. On 3/18/13 I booked a room at this hotel for Saturday 3/23/13. On Friday 3/22/13, my plans changed and I was going to be in Detriot instead. I immediately contacted the hotel to cancel my reservation. Upon contacting, I was told that my reservation had a 96 hour cancel policy. I found this shocking since most hotels... Read more

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  • Mar 14, 2013
  • Hotels and Resorts
  • San Diego, California
  • Hotel Reservation Cancel
  • 38

I reserved a Holiday-inn room in the Grand Canyon's area on 03/13/13 for 1 night on 03/21/13. I used my United frequent miles award and an additional $40.76 to cover what my miles did not. I cancelled the same day and the United website stated that if the hotel's policy was to charge a fee, this will appear during the cancellation process. Well, the screen stated that there would be no fees;... Read more

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  • Mar 04, 2013
  • Cafes and Restaurants
  • Harare, Mashonaland Central
  • 1
  • 1
  • 29

Do I have to pay breakfast separately. ?I booked from 2nd march to 8 march 2013 from United Kingdom, I allways stay holiday in included breakfast, but here I been told, I have to pay for breakfast 26 usd per person, I book room 1 for 2 person, could you speak to reseption today, other wise i ll go to another hotel many thanks, regards, Mr. HASSAN NUR also iam trying to send complain last two... Read more

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  • Feb 25, 2013
  • Hotels and Resorts
  • 31

Was in san antonio for ten days all this time i could not go swimmingCause the pool never opened once all the tome we were there and that was not right at all my son hates to go any where if he cant swim i will never stay there again tell any one you know that stays at hotels not to go there it is in a bad hood no way will i stay there so save you some money and time and go where you get your... Read more

Was this review helpful? 0 3
 
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