Holiday Inn Complaints and Reviews

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Holiday Inn
Main address: Three Ravinia Drive 30346 Atlanta Georgia
1 888 HOLIDAY 1 888 465 4329, , http://www.holidayinn.com/content/brand/hi/us/en/customercare/ccforms.html
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  • Jun 06, 2013
  • Hotels and Resorts
  • Austin, Texas
  • Hotels
  • 33

I can't believe that Holiday Inn would be so petty to lose a long time customer over $235.22. I made a reservation online as I have done many times, and apparently missed the default option selected that is this Book Early & Save - Advance Purchase. I had to cancel the reservation. Apparently this default setting (no doubt a ploy to catch unsuspecting customers and not lose any money) is a... Read more

Was this review helpful? 1 1

  • May 29, 2013
  • Hotels and Resorts
  • Refund
  • 32

I made plans to go to wedding in Stockbridge,Ga and stay in Holiday inn. My brother had a strock Wed. before my trip. I called to cancel on that day. Even though my stay was to be on that Sat. and I cancelled 3 days before, I could not get a refund. They gave me a number to call which was the comprate office. Of course they showed or wanted me to believe that they were caring.But they were not.... Read more

Was this review helpful? 0 1

  • Apr 15, 2013
  • Hotels and Resorts
  • Ruidoso, New Mexico
  • 1
  • 63

I made reservation for dec 31, 2012, i call the motel to cancel my reservation due to my husband being sick. The hotel manager said she could not due to the time, i advised her not to cancel at that time. I called the main holiday inn central, and the clerk their advised me to keep from losing my money to reschedule so that is what i did. I reschedule for dec 2013 and i asked the clerk if i... Read more

Was this review helpful? 0 2

  • Mar 30, 2013
  • Hotels and Resorts
  • Columbus, Ohio
  • Holiday Inn Express
  • 81

I recently was planning a trip to Columbus, OH for the first time to visit OSU. On 3/18/13 I booked a room at this hotel for Saturday 3/23/13. On Friday 3/22/13, my plans changed and I was going to be in Detriot instead. I immediately contacted the hotel to cancel my reservation. Upon contacting, I was told that my reservation had a 96 hour cancel policy. I found this shocking since most hotels... Read more

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  • Mar 14, 2013
  • Hotels and Resorts
  • San Diego, California
  • Hotel Reservation Cancel
  • 38

I reserved a Holiday-inn room in the Grand Canyon's area on 03/13/13 for 1 night on 03/21/13. I used my United frequent miles award and an additional $40.76 to cover what my miles did not. I cancelled the same day and the United website stated that if the hotel's policy was to charge a fee, this will appear during the cancellation process. Well, the screen stated that there would be no fees;... Read more

Was this review helpful? 1 3

  • Mar 04, 2013
  • Cafes and Restaurants
  • Harare, Mashonaland Central
  • 1
  • 28

Do I have to pay breakfast separately. ?I booked from 2nd march to 8 march 2013 from United Kingdom, I allways stay holiday in included breakfast, but here I been told, I have to pay for breakfast 26 usd per person, I book room 1 for 2 person, could you speak to reseption today, other wise i ll go to another hotel many thanks, regards, Mr. HASSAN NUR also iam trying to send complain last two... Read more

Was this review helpful? 0 1

  • Feb 25, 2013
  • Hotels and Resorts
  • 22

Was in san antonio for ten days all this time i could not go swimmingCause the pool never opened once all the tome we were there and that was not right at all my son hates to go any where if he cant swim i will never stay there again tell any one you know that stays at hotels not to go there it is in a bad hood no way will i stay there so save you some money and time and go where you get your... Read more

Was this review helpful? 0 3

  • Feb 12, 2013
  • Hotels and Resorts
  • 2
  • 37

I attempted to block a group of rooms for an upcoming family reunion in July. I spoke with the sales/marketing rep in person at the hotel. She was very pleasant and told me she would email me a contract within a day or two. After a week of phone calls and two trips back to the hotel, still no contract. She said they were busy. Well I just thought a week of waiting was long enough, so I contacted... Read more

Was this review helpful? 3 2

  • Jan 23, 2013
  • Hotels and Resorts
  • Roswell, Georgia
  • Poor Business Practice
  • 63

I stayed for one day on January 15 at the Holiday Inn in Roswell, Georgia. I contacted the hotel regarding the double charge for the same room. It took 3 phone calls to eventually found their mistake and I was told that the business office will e-mail me "right away" the refund. Next day, I called again and the business office person (Jessica?) was rude and confrontational. Eventually a refund... Read more

Was this review helpful? 1 2

  • Jan 11, 2013
  • Hotels and Resorts
  • Columbus, Georgia
  • Hotel Service
  • 56

I stayed at this holiday inn for 5 nights during a business trip from January 6th to January11th. First of all the room was only cleaned once during my stay When I got home I discovered why. My very valuble medication was stolen. I even tipped this *** Fukien theft as was leaving. Do not stay at this holiday inn on Manchester Expressway in Columbus Georgia. I can thank of any other words... Read more

Was this review helpful? 1 2
 
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