Mylei Wpb

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

False accusations

I was falsely accusing for stealing an they have no proof of me taking anything I didnt even have a chance to talk to the Gm or anybody they put all the blame on me
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Anonymous
map-marker Washington, District Of Columbia

Complaints/ mold

Holiday Inn - Complaints/ mold
Holiday Inn - Complaints/ mold - Image 2
Holiday Inn - Complaints/ mold - Image 3
Holiday Inn - Complaints/ mold - Image 4
After noticed the mold in our room I contacted the hotel manager and I felt like she down played our situation. She said something probably ran over in the room above us and thats whats causing the mold. She said it wasnt enough in her opinion to be alarmed but shes not a mold expert!!! It was a lot of mold, thats why I took pictures and bought it to her attention. As compensation the manager took $20.00 off of our $500. plus bill. Not even 10 percent. I called corporate and they offered 6000 hotel points. They wasnt much better. They can do better!!!
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Preferred solution: Price reduction

1 comment
Guest

You have the satisfaction of showing millions of people the photos published here through many platforms. I don't doubt that the photos are what you claim, but if you didn't this time, always show a recognizable image along with the detail ; stand back and catch the door and a piece of furniture, you get it, something to assist in proving the ick was where you claimed.

Cindy Kendall C Rxq

Unable to facilitate a 3rd party booking (I.e. booking.com)

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My reservation for a premium king ocean front room was prepaid.

Upon check in I was given a substandard room due to the motels issues. The next day I was transferred to the the high quality room I had purchased.

Then my key didnt work on the second night which resulted in them charging me even more for a room I had already paid for.

I tried to get this sorted out at the front desk, including a significant refund for the first night to no avail.

Their complete inability to work with a 3rd party booking (such as hotels.com) is completely absurd, not to mention maddening.

I will NEVER stay at a Holiday Inn again, I should have known better in the first place. Its a dive, always has been, always will be.

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Loss:
$200

Preferred solution: Full refund

User's recommendation: AVOID!!!

Chris M Rcm

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Complaint

I've reached out to you lay on the phone so there's nothing I can do about it as a matter of money back to me you know there's an issue that we got removed for our room for smoking and we were not smoking I've reached back to you the bike seems respond I tell you I will never stay at Holiday inn ever again I'm in retirement mode now and I do stay in a lot of motels unless you reach back out to me and we'll talk about these charges there's nothing more to speak of
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Anonymous
map-marker Doylestown, Pennsylvania

Money not refunded to my card

I was charged twice on my card witch made my account over drawn and I shouldn't be the one that should have to pay back the lost of money because of one of ur workers made the mistake and I was told I'd get my 25 dollars back from a deposit that was never returned so I'm out a total of 133 dollars
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Katelyn C Ffg

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Verified Reviewer
| map-marker Middleborough, Massachusetts

I have a complaint

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My sister got married on September 1st. She chose this hotel for her and some of her guests. The hotel did not offer her a discount for her wedding block and Manager Brenda gave her and I a hard time, saying we were wrong. There is no discount or wedding block. Horrible, I will never stay at this hotel again. Horrible customer service and not accommodating at all.
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Loss:
$170

Preferred solution: Full refund

User's recommendation: Do not stay here!!!!

Anonymous
map-marker Martin, Georgia

Bad service

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I was told I could not check in until four pm. Online it said three pm. The next morning I went down to breakfast at twenty five minutes after nine and there was no milk for the cereal I got and I asked for some and was told breakfast is over at nine thirty and they were not restocking. I will never stay there ever again
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User's recommendation: No I will never recommend this hotel to anybody

charles rajoo

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Verified Reviewer

Front office stuff attitude

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Dear Holiday Inn.We had booked the room 1st Aguest, We went for check- in me and my wife.They asked my ID and my wife ID.My ID was in Abu Dhabi so I give my driving licence the didn't accept other hotels they accept and I show my ID and passport picture in my phone then also.My wife ID original we gave but they said we can't allow you.So we told them to cancel the booking and that duty manager from front office he called to someone and he said we already cancel so now u can call agency and tell them to refund back the money.They said we will sent them email also but they never do it and they just lie that they did it. We was waited for 2hours infront of the hotel but they didn't take any action.

Many times we call from the Abu Dhabi and they said they will send mail but still they didnt follow up. This meant they dont care we came from Abu Dhabi to dubai to stay but we never expect they will treat the customer like that.

We really disappointed. Especially F/O MANEGER AND THE STAFFS.

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Cons:
  • Poor customer service

User's recommendation: Treat the customer well and don’t say lie

STEWART N Xsw

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Verified Reviewer
| map-marker Greenwood Village, Colorado

Horrible Customer Service

Original review Sep 07, 2022
Unable to log in to my IHG account from the app. Doesnt recognize the password that my PC DOES recognize. When I called customer service, believe it or not, they said they were closed and for emergencies to contact the hotel directly. Oh, and the app also directed me to 201 810 ****. That number was "not in service" This call was placed at 11:55AM EST. What type of operation is this ???
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Preferred solution: The app to accept my correct password

User's recommendation: Marriott, while not great customer service, at least you are able to speak with a representative.

Judith S Ior

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Verified Reviewer
| map-marker Atlanta, Georgia

Want to have points transferred to my account

My husband passed and we belonged to priority club. I wanted to change the priority club points put in my name.

Your customer rep said that it could not be done. I would have to open up my own point. I opened up my own IGH but was told that I could not get his points as it had time had passed since he died. This does seem fair.

I didnt even think this would be a problem. Why? Please try to get these points transferred as it would seem like the right thing to do.

I am due to be staying in a Holiday Inn and I will be using four rooms. I would not call me a pissed customer.

I would say just a unhappy customer.

You dont think about points to be transferred on the death of your spouse.

Thank you for your consideration.

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Preferred solution: The points that was earned under the account we had under my husbands name. We used this account together.

richard h Eoz
map-marker Charlotte, North Carolina

Transaction pending

Holiday Inn - Transaction pending
they took my money off my card they were only supposed to put a 48 hour hold onto it... ... ... ... ...
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Loss:
$176

Preferred solution: Full refund

User's recommendation: do not use

Amanda H Fxo

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Verified Reviewer
| map-marker Colorado, United States

Sidney mt coperate phone number

They refuse to give me my pay check. I have quit there and she has been holding my check for a week.
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Marquail Qeb
map-marker Defuniak Springs, Florida

NO HOT WATER

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No hot water like all the other reviews say since June 2022 went August 2-3 still not fixed and thy act like they never knew about it. Complained to corporate well see what happens if anything
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User's recommendation: Do not stay here

Resolved
Haitham A Aog
map-marker Orlando, Florida

Resolved: Bad customer service

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Updated by user Jun 18, 2022

Company fixed the issue and I have been provided with apology.

Original review Jun 18, 2022
The guy working there at night time he say he tired see me there every day and he dont want I park my car front the hotel
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Preferred solution: I been at the hotel since April and the guy never respect me and he said today to me he tired see me at the hotel and the room they never cleaned for 3 days and I good guy and I never did anything bad and I good customer with they hotel

User's recommendation: They guy working there he said he taird see me in the hotel every day

Anonymous
map-marker Lincolnton, North Carolina

I have a complaint

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I sent a compliant to the customer care center and was suppose to hear back from them but still haven't. The way they handled the issue was poor and they should have never busted in my room and yelling security and telling me I was unauthorized to be in the room when I had a receipt and a room key for that room! Situation could have easily been handled with a simple phone call to the room!
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