Holiday Inn Phone Numbers and Emails

Toll-Free Number:

  • (800) 315-2621
    Holiday Inn Springfield
Send Message

Customer Service:

  • (888) 897-0089
  • (201) 810-0301
  • (866) 424-7667
  • (888) 211-9874
  • (800) 421-5162
  • (800) 725-8232
  • (800) 334-5194
  • (801) 975-3063
  • (801) 975-3013
  • (801) 974-3086
  • (877) 834-3613
  • +1 613 690 0108
    General Manager
  • +4 480 040 5060
    Holiday Inn
  • +52 800 009 9900
    Holiday Inn and Crowne Plaza
  • +4 480 043 4040
    Holiday Inn Express
  • +632 857 8788
    Philippines
  • +632 857 8787
    Philippines
  • +9 714 429 0530
    UAE
  • +44 203 349 9033
    UK
  • +44 203 349 1716
    UK

Events/ Guest Relations:

  • +1 613 690 0107
    Events Manager
  • +1 613 690 0106
    For Meetings And Events

General Info:

  • (877) 424-2449

Headquarters:

  • +44 189 551 2000
    Broadwater Park, Denham, Buckinghamshire, UK

Legal:

  • (770) 604-8760
    DMCA Inquiries

Media:

  • +1 613 244 9815
    Marketing, National Capital Region

Sales/ Reservations:

  • (800) 465-4329
    Holiday Inn Express Hotel and Suites Ottawa West
  • (860) 741-2211
    Holiday Inn Springfield
  • +1 613 690 0100
    Holiday Inn Express Hotel and Suites Ottawa West
  • +1 613 690 0105
    Holiday Inn Express Hotel and Suites Ottawa West
  • +4 480 050 2309

Holiday Inn Emails:

Customer Service
Legal
DMCA Inquiries
cynthia@hieottawawest.com
dbreau@atlificottawa.com
michael@hieottawawest.com
sales@hieottawawest.com
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Contact Information

Holiday Inn Website:

Holiday Inn Help Center:

Corporate Office Address:

InterContinental Hotels Group
3 Ravinia Dr,
Atlanta, Georgia 30346
United States

Fax:

+1770.604.2378

Holiday Inn Rating Based on 179 Reviews

Rating details

1.9
more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Facilities and Services

Rating stats

Rating trend

How Good is Holiday Inn's Customer Service?

Kenzey Jtf
Kenzey Jtf
Feels Disappointed | Oct 20, 2023

Customer service rep was great and very helpful

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Arlin Bkp
Arlin Bkp
Feels Satisfied | Sep 10, 2023

It was good

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Cherell Oiw
Cherell Oiw
Feels Disappointed | Jul 03, 2023

Spoke to someone who was very helpful but the problem was not resolved. I had to be forwarded to the hotel directly

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Davonn Deu
Davonn Deu
Feels Disappointed | May 22, 2023

No one ever answered the phone, was disconnected.

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Joyanna Hdi
Joyanna Hdi
Feels Disappointed | Mar 20, 2023

Room attendant stole black and mills out my room and I caught him ... mgmnt did nothing

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Xena Kyx
Xena Kyx
Feels Disappointed | Dec 16, 2022

Front desk worker unprofessional and rude.

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Summary of Holiday Inn Customer Service Calls

1.3K TOTAL
CALLS
13:06 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Holiday Inn?

Payments and Charges Question:

  • “Billing”
  • “Clarify a payment”
  • “Bill”

Staff Question:

  • “Complaint about the service I received at my recent stay in Memphis TN”
  • “Bad customer service”
  • “Your customer service put me in the wrong hotel in the wrong state”

Request for Information Question:

  • “Issue about my stay”
  • “Needing assistance”
  • “Questions and Requestsq”

Product/ Service Question:

  • “I am a subcontractor at the Holiday inn Express in Coldwater Michigan and I have worked for 3 weeks now and I still have not gotten paid after I had been told by the owner/boss that I was going to get paid today and last week”
  • “Make a reservation”
  • “Apparently I booked a Holiday Inn express and I wanted it for Detroit Michigan and I got it from Connecticut wanna see if there's some thing I can do about it or cancel this reservation”

Refund Question:

  • “Money not refunded to my card”
  • “Refund”
  • “Refund and withdrawal”

Activation/ Cancellation Question:

  • “Canceled our room”
  • “Cancelation”
  • “My reservation was canceled by the hotel”

Employment Question:

  • “Payroll issue”
  • “To get a w2form”
  • “Former employee”

Return/ Replace Question:

  • “Lost item found but one item not mail paid for returned”
  • “Change my last name”
  • “An issue with return payment”

Shipping and Delivery Question:

  • “Haven't received Charokee refun”
  • “Arrived at prepaid reservation and I was denied access to stay”
  • “Bought a time share package weekend”

Account Question:

  • “Points balance”
  • “Password link issue”
  • “To reset my account password”

Cards Question:

  • “My card was charged twice for the same thing and I”
  • “Stolen card”
  • “To see if you take a certain type of card call comidata”

Other Question:

  • “I have a complaint”
  • “To file a complaint”
  • “Receipt for stay.”

About

Related Companies

Intercontinental Hotels Group, Silverleaf Resorts, Holiday Inn Express Hotels, Candlewood Suites, Staybridge Suites

Summary

Holiday Inn is a large hotel chain which was established in 1952 in Memphis, after its founder Kemmons Wilson decided to change the situation with the roadside motels, poor in quality and inconsistent. Holiday Inn hotels are located mostly near the largest highways because according to the original idea of the founder of the chain the hotel should be readily accessible to road travelers. These hotels provide accommodation at average prices. Now Holiday Inns are owned by InterContinental Hotels Group. The standards of the company are: cleanness, predictability, family-friendly attitude. There are high-rise plaza hotels and low-rise hotels, mostly all of them have pool, gym and the rooms are cozy and comfortable.

Holiday Inn reviews and complaints

Holiday Inn is ranked 247 out of 1983 in Hotels and Resorts category

Area Served

USA

Payment Methods

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